Automation is a North Star for Relion

Laura Matikainen, Anne Tentke, and Onni Hietalahti from Relion at their office in South Karelia.

Relion is an expert in high-quality financial services based in South Karelia, combining high-quality customer service with advanced automation. We had the great pleasure of discussing with Relion's team, including Anne Tentke, Office Manager, Laura Matikainen, Service Manager, and Onni Hietalahti, Chairman of the Board, how automation can be effectively combined with excellent customer service.

Relion receives an excellent customer rating of 8.9.

Customers rate Relion with an average score of 8.9, reflecting the company's strong commitment to quality and customer satisfaction. Relion's team works very well together. Anne Tentke, Relion's Office Manager, shares that the team’s motto is "No one gets left behind," even during the busy year-end period, work is done with a smile at Relion.

Automation is Relion's Northern Star.

9 out of 10 small business CEOs trust their accountant as their most important advisor. Entrepreneurs want to discuss their financial matters with people they can trust.

High-quality customer service and automation have been Relion's guiding principles since the company's founding.

"From the very beginning, our main principle has been to do things properly and with high quality. We prefer to do less but do it well rather than doing a lot and poorly," says Onni Hietalahti Chairman of the Board at Relion. "And yes, the increase in automation gives us more time for quality work because, in my opinion, one of the most important things is that each employee has time to understand the customer’s financial situation as a whole."

Relion's proactive financial advice is highly praised by customers.

Laura Matikainen, Relion's Service Manager, emphasizes the importance of proactive financial advice.

"No one will tell you how well you’ve entered the numbers into the accounting software, but customers thank us for our proactive financial advice," says Laura. "When we talk about automation, how many entrepreneurs fail to account for the cost of manual work? It's worth thinking about how much automation provides entrepreneurs with more productive work time. Shuffling papers doesn’t bring a single euro into the bank account."

All financial services from Relion.

Relion offers comprehensive financial administration services under one roof. Clients are assigned a dedicated contact person who understands their business and needs, ensuring personal and expert service.

Relion’s approach combines expert service, advanced automation, and strong team spirit, all of which translate into value experienced by the customer. Automation can reduce the production costs of an analyzed financial report and forecast by 99%, freeing up more time for financial professionals to focus on customer service.

Customer First.

The basis of financial analysis and forecasting is Relion’s high-quality accounting. Riskrate analyzes financial data and transforms it into easily understandable digital reports. This allows Relion’s customers to anticipate their financial situation at a glance and request help from a trusted accountant with a lower threshold.

The more complex the financial issue, the more important it is for entrepreneurs to discuss it with a financial professional. Automation doesn’t replace the work of financial professionals but enhances it. In the future, Relion’s team can better focus on their customers' needs, offer in-depth financial advice, and help businesses succeed.

Collaboration with Riskrate supports Relion’s goal of providing top-tier service, combining high-quality financial management, automated analytics, and personal advice. The result is a smarter way to communicate financial matters to customers and even stronger customer relationships.

More information about Relion.

More information about Riskrate.

What is Relion's story? What everyday surprises do Relion’s financial professionals appreciate? What is the secret behind Relion's high-quality service and automation? What is Relion’s goal for the next five years?

Make yourself comfortable and watch the inspiring interview with Relion's team via the link in Finnish (40 min).